The Team

B2R has been set up by a team of committed individuals who amongst them have significant experience in BPO, IT and Training. The core team of B2R collectively represents the experience, intellect and passion of the organization...

The People

A robust set of people processes, comprising recruitment, and processes for people practices, has been created, keeping in view the local context. The talent pool is rich and vast in terms of potential. Being fresh, however, they need to be molded to the mindset of the clients they service. The design includes leveraging local partners like specific NGOs to be able to create the appropriate reach to potential candidates as well as to create an effective interview process.

The Education

A traditional focus towards education has helped create the foundation of good literacy levels in Uttarakhand (78%) which are better than the national average a rigorous training & development process has been designed on this foundation to accelerate learning & achieve performance excellence. A holistic approach to training has been taken which starts with building the need-to-learn and addressing that need in a practical manner.

Venki Iyer - Mentor & Co-founder
It is difficult to slot Venki into a typical profile business leader, corporate honcho, entrepreneur - as he has worn many hats in the past 27 years. After graduating from IIM, Ahmedabad, Venki joined a fledging organisation which had been formed in 1981. After 23 years, when Venki quit NIIT, he had helped it grow into the largest IT training company in Asia. He had also held key leadership positions including NIIT Global Head of HR and also started NIITs foray into BPO.

Dhiraj Dolwani - CEO & Co-Founder
An Industrial Engineer and a Software engineer by qualification, Dhiraj has donned several different hats over the last 16 years as a business leader, a process consultant and an entrepreneur. His last assignment was as the COO of a captive BPO for an American outsourcing company. He has also been a significant member of the delivery team at NIIT SmartServe and prior to that at Satyam. In June 2009, he embarked on his dream to build B2R.

Rajeev Arora - Chief Technology Officer
Graduate from University of Delhi. Worked in Telecom industry since 1985 and in IT industry since 1988. Has vast experience on IT and Telecom resource management, certification in Network Design; has Designed and managed and large networks since last 19 years.

Meenu Iyer - Learning Architect
Meenu brings with her, experience of about 23 years - as Trainer, Instructional designer, Project manager and Presales support for Learning Solutions at NIIT. She has set up and managed the delivery facility for Knowledge Platform (a Singapore based elearning company). Prior to that, she was part of IBM in 2 roles - Learning Solutions architect and Manager of Training (for a telecom client account team).

Neeraj Logani - AVP Operations and Transition
Neeraj completed his graduation from Mumbai University in 1999 and has briefly worked for domestic BPO; but it is his BPO experience of over 7 years in IBM Daksh which helped build his capability in both process & people development. He worked his way up the ranks from an operator to a position of responsibility as a Deputy Manager - mostly in the Banking and Financial Services domains, with a string of achievements lining his collar during his stint there. Neeraj manages operations & transition at B2R and loves visiting the hills.

Richa Dixit - Sr. Manager-Key Accounts and Client Engagement
BPO experience of over 10 years in BFSI Domain comprising of training, quality and Core operations.

Rajendra Penna - Country Head-US
Rajendra Penna (Raju) has over 28 years of experience in the IT and IT Enabled services business. Over 21 of those have been as a general manager running services business in the United States with delivery capabilities in India. Raju has worked in several large Indian IT companies like NIIT, Wipro and iFlex Technologies as well as start up companies. He has worked in both IT product companies, services companies and companies that provide Software-as-a-Service. During the course of his long career in the United States, Raju has specialized in developing and executing innovative business models that successfully meld his company's need for predictable long term revenue with the client's expectations of quality service at an affordable price, Raju's career in the US started after completing his Bachelor's degree in Engineering from Osmania University and a Post Graduate diploma in Management from IIM Ahmedabad. A self styled information junkie, Raju's main interests outside his work include pursuing Trivia, spending time with his son and Monday morning Quarterbacking on any and every sport.

Anoop Prasad Agrawal - AVP Operations
M.Phil from JNU, New Delhi in French language and literature, have 17+ of work experience. Have handled various roles working with BPO industry over last 13 years across multiple domains including Order to Cash, Insurance, Banking and Telecommunications. A Six Sigma certified professional managed the set-up of call centres for one of the largest telecom service provider in Africa. With an international stint, have managed both data and voice process for both captive and third party across Domestic and International BPO.

Urban –Rural Blend: Apart from the above mentioned leadership team, we have a good mix of young, enthusiastic team leads, group leads, trainers etc. – some bringing the BPO business experience from their former urban experience and other young leaders with rural background who apply their understanding of the local context. The combination helps in the overall growth of the team by learning & improving understanding in local context and by implementing/applying experience & best practices being followed in urban context.