Migration Methodology


Candidate Process Determination

Solution Determination

Transition Management

Service Delivery (BAU)

Purpose

  • Identify processes to be migrated
  • Understand the process and plan for migration
  • Implement transition plan
  • Ongoing Governance

Process

  • Leadership Workshop
  • Data capture/Templates
  • Business case
  • Risk & Mitigation
  • Interviews and discussion
  • Side jacking to observe specific processes
  • Existing content review
  • Implement of transition plan jointly by both teams
  • Process management
  • Review with business unit
  • Improvement initiatives

Output

  • Line of business
  • Process selection
  • Process migration Plan
  • Process Maps, SOP, SLA
  • Technology Required
  • People Profiles
  • Costing/Price
  • Transition Plan
  • Hiring Plan
  • Training plan
  • Technology plan
  • OJT – On job training
  • Define SLA
  • Periodic report
  • Review/Monitoring of processes
  • Process improvements

Key Benefits

  • Identify processes for Outsourcing
  • Adapt existing/create new process
  • Evaluate cost risk & , effectiveness of solution
  • Create and implement transition plan
  • Manage steady state delivery