- Innovative Delivery Model
B2R runs four delivery centers in rural Uttarakhand (UKD) in India and one partner center in Mexico. Each of these is a fit- for-purpose micro-center that supports a 50 –100 seat operation. We deliver world class BPO services to challenging SLAs of our customers worldwide while keeping tight control over costs and attrition.
- Experienced Senior Management Team
B2R Management team today is a repository of over 150 years of global BPO experience. As a thirteen year old team we have guided B2R through financial breakeven to net profit now to sustained profits. We work well with each other and with our delivery team bringing positive business value to our customers.
- Beyond Service Excellence, Technology Partnerships powering Business Transformation Services
B2R’s Technology, Automation & Platform led approach helps automate, optimize or reengineer client processes in flexible gainsharing models. Our technology partnerships with Alegion, RPATech & Google Cloud integrate Robotic Process Automation and Artificial Intelligence-Machine Learning Platforms to engineer digital transformations.
- Process Methodology and Project Control
B2R follows a tight process definition and relies on a proven learning methodology and a defined transition to undertake work with clients. We today deliver service worldwide from rural India and Mexico.
We are a for profit social enterprise that has delivered to exacting SLAs to our customers. Customers get the quantum and quality of delivery they want at a price point they love; our employee base appreciates us for the jobs we create in their communities and we have been able to start generating profits using this unique model. There is value we create for the entire eco system.
- Satisfied Customer Base
90% of our business follows a predictable pattern. Our repeat business track record is an indicator of the success of our customer engagement. We believe we can deliver the same value to you too.